Refund Policy
We hope you love everything you order from Nuamere Jewelry. Every piece is chosen with care, but we understand that sometimes something just is not quite right.
If that happens, you can return your order within 30 days of receiving it.
Can I Return My Order?
Yes, of course.
To qualify for a return, your item must:
- Be unused and in the same condition you received it
- Include all original parts and packaging
- Show no signs of damage caused by improper use
- Be thoroughly cleaned before returning if it is a hygiene-related product
If your item arrived defective, please contact us right away so we can help.
Return shipping costs are the responsibility of the customer.
We may refuse a return if an item appears to have been used or damaged after delivery.
How Do I Make a Return?
Simply email us at support@nuamere.com and include:
- Your order number
- The email address used for your order
- Your full name
We’ll reply with the return instructions and the correct return address.
Please do not send your return to the sender address shown on your package, as returns sent there cannot be processed.
Return shipping costs are covered by the customer.
Refunds
Once your return reaches us, we’ll inspect it and send you an email with an update.
If your return is approved, your refund will be sent back to your original payment method within 10 days of our confirmation.
A few things to keep in mind:
- Original shipping costs are non-refundable unless your item arrived defective
- Return shipping costs are the responsibility of the customer
- Depending on the item you purchased, your return may need to be sent to one of our international warehouses
Faulty or Incorrect Items
If your item arrives faulty or is not as described, please contact us.
We’ll send you a replacement free of charge, and you will not need to return the original item. You’re welcome to keep it.
Cancellations
We begin preparing orders quickly, so we are unable to cancel an order once it has already been processed.
If you change your mind after that point, you can still return your order after it arrives by following the normal return process above.
Need a Hand?
If you have any questions about a return or refund, just email us at:
We’ll be happy to help and make the process as straightforward as possible.
Thank you for choosing Nuamere Jewelry. As we prepare to close our Charleston shop, every order and every bit of support means a great deal to us.